• Greater emphasis on social media, featuring new “Social Media Factor” sections and “Inter-Act with Social Media” activities

• Updated discussions on theories and concepts

• Expanded “Skill Practice” activities at the end of each chapter

• Chapter 3, “Intercultural Communication,” has been re-titled and revised in order to focus on the relationships between concepts

• Chapter 7, “Listening Effectively,” has been moved forward and placed before the chapter on conversation