• Two new special features, “Blog Pic” and “Blog Post,” which update all the photos and poignant personal stories found throughout the first edition

• A greater focus on the impact of technology on intercultural communication message exchange processes

• An updated discussion of multiracial and biracial identity in Chapter 4

• Updates to the popular “Jeopardy Boxes”

• More than 250 new references

• “Live-chat,” a special boxed feature, which emphasizes the importance of adaptive code-switching in managing intercultural misunderstanding via lively dialogue