Table of Contents

Preface
Part One: Fundamentals of Communication

Chapter 1: Competent Communication: Effective and Appropriate
Chapter 2: Perception of Self and Others: Who Am I? Who Are They?
Chapter 3: Culture and Gender
Chapter 4: Language: Sharing Meaning with Words
Chapter 5: Nonverbal Communication: Sharing Meaning Without Words
Chapter 6: Listening to Others

Part Two: Interpersonal Communication

Chapter 7: Power: The Inescapable Interpersonal Dynamic
Chapter 8: Making Relationships Work
Chapter 9: Interpersonal Conflict Management

Part Three: Group Communication

Chapter 10: The Anatomy of Small Groups
Chapter 11: Effective Groups

Part Four: Public Speaking

Chapter 12: Preparing Speeches
Chapter 13: Presenting Speeches
Chapter 14: Informative Speaking
Chapter 15: Persuasive Speaking

Appendix A: Interviewing
Appendix B: Speeches for Special Occasions
Glossary
References
Credits
Index

Available Resources