Banfield and Kay: An Introduction to Human Resource Management 
Insights and Outcomes
Suggested answers to the end of chapter case questionsBanfield and Kay: An Introduction to Human Resource Management
Chapter 04
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Chartered Institute of Personnel and Development (UK)
What are employee relations? Direct communication, managing organisational change... those interviewed admitted that, in managing employee relations...
Managing employee relations. London Councils (UK)
Employee relations are the heart of what we do in human resources. People are our most important asset but at the same time the most unpredictable and therefore maintaining this relationship harmoniously can prove to be a challenge. When identifying the hurdles we each faced within the Councils we worked at in relation to employee relations, it quickly became apparent that we faced similar issues and challenges. These included:
http://www.nationalschool.gov.uk/programmes/programme.asp?id=19761
Employee Relations for Non-HR Managers (National School of Government UK)
The National School of Government is the centre of excellence for learning and development in support of the strategic business priorities of government.
http://findarticles.com/p/articles/mi_m3495/is_5_50/ai_n13721394
Article (HRM Magazine)
When was the last time you took a good look at your workforce? What did you see? You probably saw a rapidly changing group of employees that is getting more diverse by the day. The accelerated growth of diversity in the workforce over the past 20 years has spawned new developments in managing employee relations, making it one of the biggest challenges facing managers.
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