Banfield and Kay: An Introduction to Human Resource Management
Chapter 04
http://www.nationalschool.gov.uk/programmes/programme.asp?id=19761
Employee Relations for Non-HR Managers (National School of Government UK)
The National School of Government is the centre of excellence for learning and development in support of the strategic business priorities of government.
http://findarticles.com/p/articles/mi_m3495/is_5_50/ai_n13721394
Article (HRM Magazine)
When was the last time you took a good look at your workforce? What did you see? You probably saw a rapidly changing group of employees that is getting more diverse by the day. The accelerated growth of diversity in the workforce over the past 20 years has spawned new developments in managing employee relations, making it one of the biggest challenges facing managers.
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