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Choose your answers from a-d by clicking the radio button next to each choice and then press 'Submit' to get your score.

Question 1

Performance management should be seen as a process which is a:

a) Once a year task

b) Twice a year activity

c) Ongoing process or cycle

d) Is engaged in when the appraisals are carried out

Question 2

What will make some organizations more successful, and therefore more likely to survive and prosper, than others?

a) Creating cultures and systems in which staff can use their talents

b) Creating management systems to ensure high performance from everyone

c) Creating superior organisations

d) Only recruiting talented people

Question 3

Many schemes that reward employees and managers for something additional to their normal level of performance fail. Why?

a) The link between extra pay and achievement is unclear

b) They are detrimental to trade union agreements

c) PRP is controversial

d) Everyone should receive the same

Question 4

As little as 20% of all human performance problems is attributable to individual employees; as much as 80% of all such problems is attributable to the work environments or systems in which employees work. An example of such problems would be:

a) Because people are often absent from work

b) Because people at work don't perform

c) Because low standards of performance are legitimised

d) Because of barriers created to reduce performance

Question 5

The timescale for performance appraisals are usually:

a) One year

b) Biannually

c) 3 monthly

d) At irregular intervals

Question 6

A performance rating system is:

a) A grade or score relating to overall performance

b) Details of the extent to which work objectives were met

c) Last years objectives

d) Achievements during the year

Question 7

Objective-based rating scales are:

a) Subjectively determined

b) Based on a points-based system

c) Measures of performance against objectives set

d) Manager-allocated rating scales

Question 8

To be effective a points based rating systems require:

a) Close management control

b) Comprehensive, reliable and consistent information

c) Objectivity in assessments

d) 360% assessments

Question 9

Key performance indicators are used in situations when:

a) When objectives can not easily be expressed in terms of numbers

b) When targets might be expressed in terms of delivery of a project

c) When objectives can be established which are supportive or secondary to the organisations central objectives

d) Objectives that can be quantified using financial values

Question 10

360% feedback involves appraisals by:

a) Line manager's

b) Subordinates'

c) Superiors'

d) Anyone who is directly in contact with the appraisee

Oxford University Press, Online Resource Centre, Chapter 11.

Chapter 11

Instructions