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Baines, Fill & Page: Marketing

Chapter 14

Research Insight 14.1
Mills, J. F., and Camek, V. (2004) 'The risks, threats and opportunities of disintermediation: A distributor's view' International Journal of Physical Distribution and Logistics Management, 34 (9), 714-727
Research Insight 14.2
Webb, K. L. and Hogan, J. E. (2002) Hybrid channel conflict: causes and effects on channel performance. Journal of Business and Industrial Marketing, 17 (5); 338-357
Research Insight 14.3
Seiders, K., Berry, L. L., and Gresham, L. G. (2000). Attention Retailers! How convenient is your Convenience Strategy? Sloan Management Review, Vol. Spring; pp.79-89
Research Insight 14.4
O'Cass, A., and French, T. (2003). Web Retailing Adoption: Exploring the nature of Internet Users Web Retailing Behaviour. Journal of Retailing and Consumer Services, Vol. 10; pp.81-94