Henry: Understanding Strategic Management
Chapter 06
After completing this chapter you should be able to:
Discuss the importance of assessing organizational performance;
Evaluate shareholder and stakeholder perspectives for an organization;
Explain the role of financial ratios in assessing organizational performance;
Discuss economic value added (EVA) as a performance measurement;
Evaluate the balanced scorecard approach to an organization's performance;
Explain benchmarking as a means of improving performance.


