Chapter 04

Instructions

Choose your answers from a-d by clicking the radio button next to each choice and then press 'Submit' to get your score.

Question 01

In the following list, identify the organizational characteristic that is not typical of a bureaucracy.

a) Rules and standard operating procedures

b) A hierarchy of offices

c) Dual authority

d) None of the above, all are characteristic of bureaucracies

Question 02

Which of the following is not a characteristic of bureaucracy identified by Weber?

a) Specialization and division of labor

b) Selection and promotion based on seniority

c) Centralized decision making guided be strict rules and procedures

d) Separation of person and position(authority rests in position, not person)

Question 03

Which dimension of the organizational social structure most clearly relates to the division of labor?

a) Centralization

b) Integration

c) Standardization

d) Differentiation

Question 04

According to Greiner's organizational lifecycle model, the red tape crisis ends the ____________ phase and initiates the ____________ phase.

a) entrepreneurial, formalization

b) collectivity, delegation

c) collaboration, renewal

d) formalization, collaboration

Question 05

Toward the end of the collectivity phase in Greiner's organizational lifecycle model, an organization is likely to face a crisis because:

a) the decision making process is overloaded by too much centralization.

b) constant pressure to rejuvenate the organization and its employees leads to psychological burnout.

c) it has become overly bureaucratic and impersonal.

d) their founders are more interested in making and selling product than in managing the organization.

Question 06

According to the Katz and Kahn model, a company that is beginning to find ways to buffer its technical core is developing which function of its social structure?

a) Maintenance

b) Bureaucracy

c) Support

d) Adaptation

Oxford University Press, Online Resource Centre, Chapter 04.