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Answers to end-of-chapter questions
Guidance to help you tackle the questions in the book -
Flashcard glossary
Helps you to memorise the key terms in the book; can be downloaded on to iPods and other portable devices -
References to seminal papers
A list of recommended articles for further reading -
Web links
Direct links to useful sites for further information
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Guidance notes for the case studies
Answers to the end-of-chapter case discussion questions in the book -
Teaching and discussion points
Useful for seminars and tutorials -
Diagrams, tables and figures from the book
For downloading into your lecture presentations and including in handouts
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About the book
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