Help

Ordering
How can I order? What are my payment options? Which credit cards are accepted? How do I find my Card Security Number? Why am I asked for an extra password or PIN when paying? Will I get a receipt? How much tax will I pay? How much will I pay for delivery? How will you acknowledge my order? When will my credit card be charged? Can I cancel or change an order? What are your Terms and Conditions of Sale?	What products can I buy online? How can I tell whether a product is in stock? Can I order products that are not currently available? What does Manufactured on Demand mean? How do I use a promotion code? Why wasn't my discount applied? I am a trade customer. Can I buy at trade discount? I am a School or Further Education college customer. How do I order on my School account? I am an OUP author. Can I claim my author's discount when I buy online? I am a contributor. Can I claim contributors' discount when I order online? Can I hire printed music online?
My Account
Explaining 'My Account' What will OUP do with the information in My Account? I've forgotten my password. What do I do? How can I change my account details? What is a Wish List? How do I create a Wish List? How do friends and family know I have a Wish List?	Can I get friends and family to set up a Wish List? Can I create more than one Wish List on my account? Can I change my Wish List? How do I purchase from someone else's Wish List? Where are Wish List purchases sent?
Services
How do I order on my School Account? How do I request an Inspection Copy? How do I request a Review Copy? How do I order a school evaluation pack? Can I see sample pages? Can I listen to extracts? How do I request a visit from a Rep? How do I request a print catalogue? How can I sign up for email alerts?	What does "Email me when this is available" do? What does "Email this to a Friend" do? Online materials for lecturers and students Resources for schools, children and parents Materials for libraries Materials for booksellers Resources for authors and composers How do I find out about Rights & Permissions?
Privacy & Security
What is your Privacy Policy? How secure is your ordering process?	Does your site use 3D Secure and/or Verified by Visa?
Despatch & Delivery
How long will my order take to arrive? How much will postage cost? How will my order be delivered?	Do you deliver to my country? When will I receive my pre-ordered items?
Problems, Returns, & Refunds
What if my order hasn't arrived? There's a problem with a delivery I've received You sent me a damaged or defective item I haven't received everything I ordered You sent me the wrong stuff Can I exchange an item?	When do I get my refund once I've returned an item? What are my rights under the Distance Selling Regulations? How to return an item What is your returns policy? How do I "return" an online product?
Useful Information
Whom should I contact? How can I find OUP's offices? How do I use your site? Which browsers can I use to view your website? How do I log out completely? How do I use your search engine?	How up-to-date is the information in your catalogue? How accessible is your website? Can I copy or reuse material from your website?

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