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Companion Website
Blackstone's Criminal Practice 2012
Help
- I clicked on the verification link in the email you sent me, but nothing happened.
- I have lost my Activation Code - what should I do?
- My Activation Code has already been used - what should I do?
- I've forgotten my password?
- I've forgotten my username/email address?
- How do I change my login details (e.g. username, password or email address)?
- What happens if I change my email address?
- Why hasn't my registration been accepted?
- My username and password do not work.
Policy
- What are the Terms and Conditions for use of the Blackstone's Criminal Practice 2012 eBook?
- Am I allowed to return the Blackstone's Criminal Practice 2012 eBook after purchase and obtain a refund?
- What will happen to the information I provide?
- Can I share my username and password?
- How many times am I allowed to download the Blackstone's Criminal Practice 2012 eBook?
- How many times am I allowed to download the Blackstone's Criminal Practice 2012 eBook?
- Is there a multi-user version of the eBook?
Customer Support Contact Details
I clicked on the verification link in the email you sent me, but nothing happened. Please try the following:
- Maximize the message in your email window to ensure that the link has not been de-activated by a line break, and then try clicking on the link once more;
- Copy and paste the entire link into your browser's address bar.
If neither of these solutions work, please contact Customer Support.
I have lost my Activation Code - what should I do?
Please contact Customer Support, who will be able to issue a replacement Activation Code after verifying your status. Please note that, in order for your status to be verified, you must be able to provide proof of purchase.
My Activation Code has already been used - what should I do?
Contact Customer Support. Please note that each Activation Code is for one individual user only (see our Terms and Conditions), so in order for your status to be verified, you must be able to provide proof of purchase.Go to the "Forgotten your password?" page to type in your email address (this needs to be the email address you registered with). The password will then be emailed to you.
I've forgotten my username/email address?
Please contact Customer Support. Please note that in order for your status to be verified, you must be able to provide proof of purchase.How do I change my login details (e.g. username, password or email address)?
Go to the Login page, and click "change details" button. You will be required to enter your existing details first.What happens if I change my email address?
Your email address must be correct as this is how we will contact you to confirm your registration and to inform you when the eSupplements are available for download. To change your email address, go to the Login page, and click the "change details" button. You will be required to enter your existing details first, including your original email address. If there's a problem, contact Customer Support.Why hasn't my registration been accepted?
Your registration may not have been accepted if all required fields were not completed, or were not completed correctly. Please try the registration again, remembering that username and password are case-sensitive, and if it still isn't accepted contact Customer Support.My username and password do not work.
Please check that you have spelt everything correctly and that the caps lock is not on - your username and password are case-sensitive and your password should be 5-15 characters in length. Check that you have verified your account - immediately after registering, you will have been sent an email containing a secure link, and you must click on this link to complete the registration procedure and activate your account. My problem isn't listed, and I require further help. Please contact Customer Support for assistance. We aim to respond to queries by the end of the following working day.Policy
What are the Terms and Conditions for use of the Blackstone's Criminal Practice 2012 eBook? Please see our Terms and Conditions. You are required to agree to these Terms and Conditions before downloading the eBook. If you have any questions, please contact Customer Support.
Am I allowed to return the Blackstone's Criminal Practice 2012 eBook after purchase and obtain a refund?
No, once the Activation Code has been used we are unable to provide a refund for the eBook. If you are having technical difficulties in using your Activation Code or accessing the eBook, please contact Customer Support for further guidance. If you have purchased the Blackstone's Criminal Practice 2012 eBook from a third party retailer you should contact them direct and refer to their returns policy.What will happen to the information I provide?
Please see the privacy policy for further details.Can the Blackstone's Criminal Practice 2012 eBook be shared?
No. The Blackstone's Criminal Practice 2012 eBook is supplied on a ‘single-user' basis only, for use by one individual. Please refer to our Terms and Conditions for full details. A ‘multi-user' option is available to purchase for law firms - please contact Customer Support for prices and further detailsCan I share my username and password?
No. The Blackstone's Criminal Practice 2012 eBook is supplied on a 'single-user' basis only, for use by one individual, so you must keep your username and password confidential. Please see our Terms and Conditions for further information. A ‘multi-user' option is available for law firms - please contact Customer Support for details.How many times am I allowed to download the Blackstone's Criminal Practice 2012 eBook?
Once the Blackstone's Criminal Practice 2012 eBook has been purchased, it may be downloaded up to six times per individual user. It may not be downloaded onto devices belonging to anyone other than the purchaser. For further information please refer to our Terms and Conditions.What if I upgrade my computer or buy a new device?
Can I download this eBook again? Provided you have not already downloaded onto six devices, the eBook may be downloaded again, onto a maximum of six devices. Please remember that downloads must be completed before October 2012 as, once the new edition of Blackstone's Criminal Practice is published, the previous edition will be removed from the site and it will no longer be supported or available for further download.Is there a multi-user version of the eBook?
Yes, there is a multi-user purchase option for Law Firms. Please contact Customer Support for prices and further details.Customer Support Contact Details
Hours: Monday - Friday, 9am - 5pm (10am - 5pm Wednesdays) UK time
Address:
Electronic Publishing (E212), Oxford University Press, Great Clarendon Street,
Oxford, OX2 6DP
Tel: +44 (0) 1865 353979 / 353534
Email: bcpebook.help@oup.com
The Support we offer
We are happy to answer questions about the eBook content, and to offer general advice on downloading. However, the downloading process and the functionality of the eBook varies depending on the device being used, so specific questions about downloading and functionality should be referred back to the device manufacturer or eReader software supplier. Regrettably, refunds for the eBook cannot be made once the eBook has been downloaded.
About this book
Price, bibliographic details, and more information on the book