The Exceptional Manager
Chapter 11: Overcoming Busyness

This is really the 'personal coach' part of the book (and important that this is there!) but the research question is a bit different. In general we would not want to develop further or modify the 7 element mantra:

  1. Personal Agenda
  2. Prioritise and Organize
  3. Manage Expectations
  4. Selective Rule Breaking
  5. Tolerate Conflicts and Ambiguity
  6. Be Aware of Choices
  7. Show a Bias for Action

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