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Companion Website
The Exceptional Manager
Chapter 10: Cooperating Across Boundaries
Co-operating Across Boundaries
The Balancing of Integration and Autonomy: Update on BP, Nokia, Ogilvy One, and RBSFor a partial update see Gratton, WSJ and her 'hotspots' website.
Intranets and Horizontal Communication/IntegrationLynda Gratton also notes that in her research the element of 'boundary spanning' is centrally about communications and integration (see Gratton, Hot Spots: Why Some Teams, Workplaces, and Organizations Buzz with Energy - And Others Don't, Berrett-Koehler, 2007, Chapter 1).
Developments on Signature ProcessesFor further work on the nature and impact of signature processes particularly from the perspective of selection and induction processes see Tamara J. Erickson and Lynda Gratton, 'What It Means to Work Here', Harvard Business Review, March, 2007).
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