Refunds Policy |
Terms and Conditions
Throughout Europe one rate of value-added tax is applied to subscriptions for online resources. VAT (value added tax) at the prevailing UK rate will be charged where applicable, if you are purchasing online from one of the following territories:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, The Netherlands, United Kingdom
For territories outside the European Union, VAT will be not be charged.
If your address is in the Channel Islands, you will be charged VAT. If you wish to claim a refund of the VAT, please contact our Customer Services Department.
If you are registered for VAT and do not wish to pay the tax on eligible products, you will not be able to use our online ordering system. We will be happy to take your order by any other means, and you should refer to our ordering information for other methods of ordering. Please ensure you supply us with your VAT number.
If you believe that you have been charged VAT in error, please contact our Customer Services Department.