FAQs
General content questions Accessing LPC Accounts Online Completing the exercises Technical questions Watching the video files Listening to the audio files	General content questions The Guided Tour will give you a good introduction to how this site works, so you may want to watch this before referring to this list of questions. *What is LPC Accounts Online?* LPC Accounts Online is an innovative online resource which features over 85 interactive exercises, spanning both solicitors' and business accounts. A short text accompanying the resource equips the reader with a sound knowledge of basic accounting principles, while the interactive online exercises, with accompanying feedback, offer a unique opportunity for the reader to put their knowledge into practice. What is available online? The website is clearly divided into two distinct parts, Solicitors' Accounts and Business Accounts, and contains 13 sections covering the key accounting topics which must be covered on the Legal Practice Course. Each section contains audio and video components, alongside a variety of interactive exercises; some exercises may require you to answer multiple-choice questions, identify whether statements are true or false, or put different elements into the correct order to create a flowchart, while other exercises may require you to actively create a set of accounts. The website also features a Reflective Diary. What is the Reflective Diary function? LPC Accounts Online hosts a Reflective Diary which can be accessed at all times when you are logged into the site by clicking on the 'Reflective Diary' link on the top right hand side of your screen. The Reflective Diary is in the form of a Word document which contains a number of headings designed to encourage you to reflect on your learning as you work your way through the exercises on the site. Your Reflective Diary can be saved, and printed out, and you can therefore use it to feed into any personal development plan already in place at your institution. Please note that you cannot upload or save the file within the website. For more information on this product, see About this site. What is the relationship between the book and the website? LPC Accounts Online is an online resource which is supported by a supplementary printed textbook. The accompanying textbook clearly outlines the essential accounting principles you should be aware of before attempting the online exercises. Worked examples are also included throughout, and illustrate how the principles introduced in the book should be applied to record accounting transactions in practice. The textbook and the website are closely linked, and you will be directed to logon to the website at relevant points throughout the book to watch an animated demonstration or complete one or more of the interactive exercises. How do I submit a comment or correction? You may use the Contact us form to submit your comments. When providing a comment about a specific entry, please provide as much detail as possible and include the URL of the page being referred to by copying and pasting the URL from your browser's address box into your message. Comments will be reviewed by our editorial staff. Accessing LPC Accounts Online How do I access the website? You access the website via a unique code which is contained in an access token at the back of your book. You cannot access the website without buying the book. When you have a copy of the book and the access token, you go to the Token Activation Page where you create your account. Once you have created it you can login to the website. Do I need to remember my access code? No, you only need your access code once: the first time you login you will be required to enter your access code. During the registration process, you will choose your own username and password. After that you will be able to login to the site using just your username and password. What is my username? Your username will be created when you register to the site, and will be the email address you used when you redeemed your access code. Once I have redeemed my access code, how long does my subscription last for? Once you have entered your access code and created an account, you will have access to this site for two years or until 1 September 2013, whichever is earlier. After two years, your account will expire and you will not be able to enter the site. Can I pass my access code to another user? No. Your access code will work only once to create your account. After that, it will not work and cannot be used to create further accounts. How do I change my username? You can change your username by contacting our Customer Services department, using the Contact us form. How do I change my password? You can change your password by clicking on the 'My Account' link which appears on every page. You will then be asked to enter your new password which has to contain at least four characters (only digits and letters). Once you have clicked 'set password' your password will be updated and you should use your new password to login the next time you enter the site. I've forgotten my password. How do I login? Click on the Forgotten your password? link on the homepage. You will be prompted to enter your email address and your password will be resent to your email account. Can I access the site via Athens? No. This site is not accessible through Athens as it does not rely on an institutional subscription. Can an institution buy a multi-user subscription? If an institution wishes to provide access to all students, it must buy the relevant number of books in order to provide each student with a unique access code. Do I always have to access my account from the same computer or on a computer within the university network? No. You can access the site using your username and password from any computer in any location. I registered and now can't access my account. Why not? 1. Check that you are typing your email and password correctly. Remember they are case sensitive. Make sure there are no spaces before the letters you key in. 2. Try clearing your website cache. 3. It may be that your subscription period of two years has now expired. 4. The only other reason your account would be disabled would be due to abuse detection. If none of these applies, then use the Contact us form. Completing the exercises I've logged in. How do I start the exercises? Simply click on the name of the topic that you would like to begin. You will then be presented with a short video introduction from the author highlighting the key points to be covered in the section and their relevance to practice. Once you have watched this video, you may be presented with an animated demonstration which you should watch before moving on to Exercise 1. You can use the navigation panel on the left of your screen to move between the video introduction, animated demonstration and exercises. Alternatively, once you have viewed the author introduction or animated demonstration, click 'next exercise' to move on to Exercise 1. Do I have to complete the exercises in order? Yes, the exercises build up your knowledge as they proceed, and are designed to be completed in order. However, once you've completed an exercise, it will be 'unlocked' and you can come back to it at any time without having to complete the exercises that precede it. 'Unlocked' exercises will be clickable in the panel on the left of your screen. What are the supplementary exercises? For particular exercises within each topic area, the author has provided supplementary exercises to ensure that you develop an awareness of key issues before moving on. You will be automatically directed to these supplementary exercises if you score less than 50% in the preceding 'main' exercise. If you score over 50% you will be offered the opportunity to undertake these exercises. Supplementary exercises are easy to identify in the contents list on the left hand side of your screen: they are followed with an 'a' (for example, Exercise 1a). Can I skip any exercises? Yes, you can choose not to complete the supplementary exercises. To skip an exercise, simply click 'next exercise'. Alternatively, you can click on the following exercise in the navigation panel on the left of your screen. Some of the exercises listed on the left hand side of the screen are not clickable. Why is this? The exercises build up your knowledge as they proceed, and are designed to be completed in order. Once you've completed an exercise, it will be 'unlocked' and you can come back to it at any time without having to complete the exercises that precede it. Unlocked exercises will be clickable in the panel on the left hand side of the screen. What do the symbols in the exercises mean? A green tick means that you have got an answer correct; a red cross indicates that you've answered a question incorrectly. Do I have to complete the whole exercise in one go? No. You can save any answers you have entered by clicking on the 'save' button at the foot of your screen at any time. Next time you login you will be able to resume this exercise at the point at which you left it. How do I know which exercises I have completed? Your score will be indicated next to the exercise in the panel on the left hand side of your screen. Alternatively, you can look at the 'My Scores' page which will show the score for all exercises completed across all topic areas. I've started to complete the exercises in one topic. Can I begin the exercises in a different topic at the same time? Yes. You can go back to where you left off in any particular topic area by clicking on the name of the topic on the homepage. I logged out after completing only some of the exercises in a topic. Does this mean I have to start the topic again? No, you can go back to where you left off in any particular topic area by clicking on the name of the topic on the homepage. Will my answers be lost if my computer crashes or if I log off halfway through an activity? It depends. If you have clicked on 'save' or 'submit' during an activity then your answers will be saved and you will be able to see them the next time you login. If you haven't clicked on 'save' or 'submit' then your work will be lost. Can I re-take an exercise once I have completed it? Yes, you can re-take an exercise as many times as you want. Simply press the 'clear all' button to remove your previous answers. Do I have to complete the topics in order? No. You can choose to start any topic at any time. If you wish to start the exercises in a new topic simply click on the name of the topic you would like to begin listed in the panel on the left hand side of your screen. Alternatively, return to the home page by clicking 'home' and then click on the name of the topic you would like to begin. How do I know which topics I have started? The homepage will show you the status of each topic area indicating whether a particular topic is 'not yet started', 'underway' or 'completed'. Can I see a summary of my results for the exercises I have completed? Yes. You can click on 'My Scores', featured on the top right hand side of your screen, at any time to see your results for each of the exercises you have completed. For exercises where I need to enter my own answers into blank boxes, should I use a particular format for dates (e.g. 1 January or Jan 1) or figures (e.g. �100 or �100.00)? This resource uses the date format of 1 Jan, 2 Feb, so you are recommended to follow this pattern. You should enter figures using two decimal places (e.g. 100.00, or 150.50). There is no need to enter a � sign. However, the site will recognise a limited number of other formats so you shouldn't be penalised if you enter a correct answer in a different format. Where you need to enter text in the 'Detail' column of your ledgers, the web site again will recognise a number of formats as correct. Please refer to the table in the front of your accompanying text book for more information on this. How can I share my results with my lecturer? You can either print out the relevant screen to show your lecturer or you can email her/him with your test scores. In order to do this, simply go to the 'My Scores' page and click on 'Email to Lecturer' button and fill in the form provided. Your results will be attached to the email automatically. Alternatively you can click on the 'export' feature. This will then create an .xls file which you can email to your lecturer from your own mailbox. Can I print my answers? Yes. If you want to keep a record of your answers or to print out important information for your file, click the 'print' button at the foot of your screen. If you print ledger based exercises it is advised to print them in landscape orientation at 600 dpi print quality. I have to scroll to see all of the exercise. How do I see more of it? Check whether you have maximized the Browser window. In other words, does it fill your screen? If not, click the maximize button in the top right of the window. Check whether your display is at the recommended resolution for this website. The recommended resolution is 1024 x 768 pixels. If you have a lower resolution, you may need to scroll horizontally to see the whole exercise. Can I change the size of the web browser window? Yes. You can do this by maximising or amending the size of the window. You also need to reload the page once you change the size of the web browser so that the exercise can adjust to the new dimensions. If you are in the middle of doing an exercise remember to click 'Save' before you reload the page. Can I change the size of the font? Yes, you can resize the text to a comfortable reading by clicking AAA symbols displayed on the right hand side of the website, depending on which font size is most suitable for you. Technical questions What are the technical requirements for using this website? In order to access the website, you need a standard web browser such as Internet Explorer 6.0, Mozilla Firefox 3.0, Safari 3.0 with an internet connection, HTML and JavaScript support as well as Flash Player 9 plug-in (or above). The website performs a software check to find out whether your web browsers support JavaScript and Flash player. Your operating system should be one of the following: Win 2000 SP3; Win XP SP2; Win Vista; MAC OS X 10.X. You will also need MS Office and Adobe Reader installed on your computer to be able to open Word documents and PDFs files attached to the exercises. The LPC Accounts is best viewed with a screen resolution of 1024x768, although it will also work at higher and lower resolutions. If you are having problems accessing the website, here are some general questions to ask yourself: Are you connected to the internet when you try to use the site? Try going to another website. If you can't, your internet service may be experiencing problems. Are you typing your email and password correctly? Are you using a recommended browser: Internet Explorer 6 or later, or Firefox 3? If not, try going to the website using one of the recommended browsers. Have you cleared your cache recently? Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache. To clear your cache under Firefox: 1. Log out of LPC Accounts Online and close all other open browser windows. 2. On the Tools menu select Options. 3. Click the Privacy icon and then the Clear Now button. 4. Click the Clear Private Data Now button. 5. Click OK. To clear your cache under Internet Explorer 6: 1. Log out of LPC Accounts Online and close all other open browser windows. 2. On the Tools menu select Internet Options. 3. Under the Temporary Internet Files heading, click the Delete Files button. 4. Click OK on the Warning box. 5. Click OK again. To clear your cache under Internet Explorer 7: 1. Log out of LPC Accounts Online and close all other open browser windows. 2. On the Tools menu select Delete Browsing History. 3. Click the Delete Files button. Are you using a firewall? If you do use a firewall, add http://www.oxfordinteract.com/lpcaccounts to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing oxfordinteract.com/lpcaccounts again. If deactivating the firewall does work, remember to activate it again when you have finished using the website. Are you behind a proxy server? If you are, it may be blocking your access to http://www.oxfordinteract.com/lpcaccounts. Contact your system administrator and ask them to allow you access to the website. What accessibility standards does the site meet? The following requirements have been implemented within the website to ensure compliance with Priority Levels 1 and 2 of the W3C accessibility guidelines: Fonts can be resized on the screen Assets have been tagged for assistive technology Colour does not convey any critical meaning Content and structure are separated from presentation Foreground has been differentiated from background for both audio and visual presentation A logical reading order has been set Content does not use any flashing text or graphics, or looped animations Text has been formatted correctly (avoiding full justification) Buttons are of sufficient size Do I need JavaScript? Yes. If you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser. For Internet Explorer 6 please follow the instructions below: You can tell IE6 to enable pop-ups and JavaScript only for trusted websites. You first need to specify that www.oxfordinteract.com/lpcaccounts is a trusted site, and then enable pop-ups and JavaScript. 1. On the Tools menu select Internet Options. 2. Click the Security tab on the Internet Options dialog box. 3. Click the Trusted sites icon. 4. Click the Sites button. 5. Under Add this web site to the zone: type www.oxfordinteract.com/lpcaccounts (you might want to copy and paste the URL to prevent typos). 6. Click the Add button. 7. Make sure that the check box next to Require server verification (https:) for all sites in this zone is not checked. 8. Click OK. Now enable JavaScript: 9. Click the Custom Level button. 10. Scroll down to the options under Use Pop-up Blocker. (It is quite a long way down). 11. Click the Enable radio button. 12. Then scroll down to the options under Scripting. 13. Under Active scripting click the Enable radio button. Do I need Flash Player? Yes. You need Flash Player 9 or above as a plug-in in a web browser in order to take the exercises and watch audio and video content. If you do not have Flash Player installed, please download it from Abobe website. Can my additional Flash related plug-ins affect the way the exercises work? Yes. That is why we recommend that you switch your additional Flash-related plug-ins off in your web browser if you experience any problems with using the website. What are cookies and why do I need them? Cookies are small files that we create to store information on your computer. 1. We do not use cookies to track what other sites you have visited. 2. We do not look at or track any personal or confidential information about you. 3. We do make use of cookies to enable authorization control for online subscriptions. 4. We delete all our cookies when you click 'Log Out' or quit your browser. Please note: you must have cookies enabled to access LPC Accounts Online. How do I enable cookies? To enable cookies, follow the instructions below for the browser version you are using. Mozilla Firefox (1.0 final release and earlier) Go to the "Tools" menu. Select "Options". Select the "Privacy" icon in the left panel. Check the box corresponding to "Allow sites to set cookies". Click "OK" to save changes. Netscape 7.1/Mozilla 5.0 Select "Preferences" from the Edit menu. Click on the arrow next to "Privacy & Security" in the scrolling window to expand. Under "Privacy & Security", select "Cookies." Select "Enable all cookies". Click "OK". Microsoft Internet Explorer 6.0+ Select "Internet Options" from the Tools menu. Click on the "Privacy" tab. Click the "Default" button (or manually slide the bar down to "Medium") under "Settings". Click "OK". Is there a search function? No, but you can find your way around the site by using the navigation panel on the left of your screen to browse through the various topics. You can also use the site map. Watching the video files Some exercises contain video files. They are downloaded progressively. If your internet connection is slow or overloaded we recommend that you wait until the file is fully downloaded before you play it. Do I need a plug in to watch the video files? Yes. You need to have Adobe Flash Player 9 or above in order to watch the video files. If you do not already have this, go to www.adobe.com and look for the button that says 'Get Adobe Flash Player'. Click on the button to download the programme and follow the instructions to install it. Why can't I hear any sound on the video clips? First check that the volume isn't muted in your operating system. If you have separate audio speakers, check that they are switched on. Listening to the audio files Do I need a plug in to watch the animated demonstrations? Yes. You need to have Adobe Flash Player 9 or above in order to watch the animated demonstrations. If you do not already have this, go to www.adobe.com and look for the button that says 'Get Adobe Flash Player'. Click on the button to download the programme and follow the instructions to install it. Why can't I hear any sound on the audio files? First check that the volume isn't muted in your operating system. If you have separate audio speakers, check that they are switched on.

FAQs

General content questions
Accessing LPC Accounts Online
Completing the exercises
Technical questions
Watching the video files
Listening to the audio files

General content questions

The Guided Tour will give you a good introduction to how this site works, so you may want to watch this before referring to this list of questions.

What is LPC Accounts Online?

LPC Accounts Online is an innovative online resource which features over 85 interactive exercises, spanning both solicitors' and business accounts. A short text accompanying the resource equips the reader with a sound knowledge of basic accounting principles, while the interactive online exercises, with accompanying feedback, offer a unique opportunity for the reader to put their knowledge into practice.

What is available online?

The website is clearly divided into two distinct parts, Solicitors' Accounts and Business Accounts, and contains 13 sections covering the key accounting topics which must be covered on the Legal Practice Course. Each section contains audio and video components, alongside a variety of interactive exercises; some exercises may require you to answer multiple-choice questions, identify whether statements are true or false, or put different elements into the correct order to create a flowchart, while other exercises may require you to actively create a set of accounts. The website also features a Reflective Diary.

What is the Reflective Diary function?

LPC Accounts Online hosts a Reflective Diary which can be accessed at all times when you are logged into the site by clicking on the 'Reflective Diary' link on the top right hand side of your screen. The Reflective Diary is in the form of a Word document which contains a number of headings designed to encourage you to reflect on your learning as you work your way through the exercises on the site. Your Reflective Diary can be saved, and printed out, and you can therefore use it to feed into any personal development plan already in place at your institution. Please note that you cannot upload or save the file within the website.

For more information on this product, see About this site.

What is the relationship between the book and the website?

LPC Accounts Online is an online resource which is supported by a supplementary printed textbook. The accompanying textbook clearly outlines the essential accounting principles you should be aware of before attempting the online exercises. Worked examples are also included throughout, and illustrate how the principles introduced in the book should be applied to record accounting transactions in practice.

The textbook and the website are closely linked, and you will be directed to logon to the website at relevant points throughout the book to watch an animated demonstration or complete one or more of the interactive exercises.

How do I submit a comment or correction?

You may use the Contact us form to submit your comments. When providing a comment about a specific entry, please provide as much detail as possible and include the URL of the page being referred to by copying and pasting the URL from your browser's address box into your message. Comments will be reviewed by our editorial staff.

Accessing LPC Accounts Online

How do I access the website?

You access the website via a unique code which is contained in an access token at the back of your book. You cannot access the website without buying the book. When you have a copy of the book and the access token, you go to the Token Activation Page where you create your account. Once you have created it you can login to the website.

Do I need to remember my access code?

No, you only need your access code once: the first time you login you will be required to enter your access code. During the registration process, you will choose your own username and password. After that you will be able to login to the site using just your username and password.

What is my username?

Your username will be created when you register to the site, and will be the email address you used when you redeemed your access code.

Once I have redeemed my access code, how long does my subscription last for?

Once you have entered your access code and created an account, you will have access to this site for two years or until 1 September 2013, whichever is earlier. After two years, your account will expire and you will not be able to enter the site.

Can I pass my access code to another user?

No. Your access code will work only once to create your account. After that, it will not work and cannot be used to create further accounts.

How do I change my username?

You can change your username by contacting our Customer Services department, using the Contact us form.

How do I change my password?

You can change your password by clicking on the 'My Account' link which appears on every page. You will then be asked to enter your new password which has to contain at least four characters (only digits and letters). Once you have clicked 'set password' your password will be updated and you should use your new password to login the next time you enter the site.

I've forgotten my password. How do I login?

Click on the Forgotten your password? link on the homepage. You will be prompted to enter your email address and your password will be resent to your email account.

Can I access the site via Athens?

No. This site is not accessible through Athens as it does not rely on an institutional subscription.

Can an institution buy a multi-user subscription?

If an institution wishes to provide access to all students, it must buy the relevant number of books in order to provide each student with a unique access code.

Do I always have to access my account from the same computer or on a computer within the university network?

No. You can access the site using your username and password from any computer in any location.

I registered and now can't access my account. Why not?

1. Check that you are typing your email and password correctly. Remember they are case sensitive. Make sure there are no spaces before the letters you key in.
2. Try clearing your website cache.
3. It may be that your subscription period of two years has now expired.
4. The only other reason your account would be disabled would be due to abuse detection.
If none of these applies, then use the Contact us form.

Completing the exercises

I've logged in. How do I start the exercises?

Simply click on the name of the topic that you would like to begin. You will then be presented with a short video introduction from the author highlighting the key points to be covered in the section and their relevance to practice. Once you have watched this video, you may be presented with an animated demonstration which you should watch before moving on to Exercise 1. You can use the navigation panel on the left of your screen to move between the video introduction, animated demonstration and exercises. Alternatively, once you have viewed the author introduction or animated demonstration, click 'next exercise' to move on to Exercise 1.

Do I have to complete the exercises in order?

Yes, the exercises build up your knowledge as they proceed, and are designed to be completed in order. However, once you've completed an exercise, it will be 'unlocked' and you can come back to it at any time without having to complete the exercises that precede it. 'Unlocked' exercises will be clickable in the panel on the left of your screen.

What are the supplementary exercises?

For particular exercises within each topic area, the author has provided supplementary exercises to ensure that you develop an awareness of key issues before moving on. You will be automatically directed to these supplementary exercises if you score less than 50% in the preceding 'main' exercise. If you score over 50% you will be offered the opportunity to undertake these exercises. Supplementary exercises are easy to identify in the contents list on the left hand side of your screen: they are followed with an 'a' (for example, Exercise 1a).

Can I skip any exercises?

Yes, you can choose not to complete the supplementary exercises. To skip an exercise, simply click 'next exercise'. Alternatively, you can click on the following exercise in the navigation panel on the left of your screen.

Some of the exercises listed on the left hand side of the screen are not clickable. Why is this?

The exercises build up your knowledge as they proceed, and are designed to be completed in order. Once you've completed an exercise, it will be 'unlocked' and you can come back to it at any time without having to complete the exercises that precede it. Unlocked exercises will be clickable in the panel on the left hand side of the screen.

What do the symbols in the exercises mean?

A green tick means that you have got an answer correct; a red cross indicates that you've answered a question incorrectly.

Do I have to complete the whole exercise in one go?

No. You can save any answers you have entered by clicking on the 'save' button at the foot of your screen at any time. Next time you login you will be able to resume this exercise at the point at which you left it.

How do I know which exercises I have completed?

Your score will be indicated next to the exercise in the panel on the left hand side of your screen. Alternatively, you can look at the 'My Scores' page which will show the score for all exercises completed across all topic areas.

I've started to complete the exercises in one topic. Can I begin the exercises in a different topic at the same time?

Yes. You can go back to where you left off in any particular topic area by clicking on the name of the topic on the homepage.

I logged out after completing only some of the exercises in a topic. Does this mean I have to start the topic again?

No, you can go back to where you left off in any particular topic area by clicking on the name of the topic on the homepage.

Will my answers be lost if my computer crashes or if I log off halfway through an activity?

It depends. If you have clicked on 'save' or 'submit' during an activity then your answers will be saved and you will be able to see them the next time you login. If you haven't clicked on 'save' or 'submit' then your work will be lost.

Can I re-take an exercise once I have completed it?

Yes, you can re-take an exercise as many times as you want. Simply press the 'clear all' button to remove your previous answers.

Do I have to complete the topics in order?

No. You can choose to start any topic at any time. If you wish to start the exercises in a new topic simply click on the name of the topic you would like to begin listed in the panel on the left hand side of your screen. Alternatively, return to the home page by clicking 'home' and then click on the name of the topic you would like to begin.

How do I know which topics I have started?

The homepage will show you the status of each topic area indicating whether a particular topic is 'not yet started', 'underway' or 'completed'.

Can I see a summary of my results for the exercises I have completed?

Yes. You can click on 'My Scores', featured on the top right hand side of your screen, at any time to see your results for each of the exercises you have completed.

For exercises where I need to enter my own answers into blank boxes, should I use a particular format for dates (e.g. 1 January or Jan 1) or figures (e.g. �100 or �100.00)?

This resource uses the date format of 1 Jan, 2 Feb, so you are recommended to follow this pattern. You should enter figures using two decimal places (e.g. 100.00, or 150.50). There is no need to enter a � sign. However, the site will recognise a limited number of other formats so you shouldn't be penalised if you enter a correct answer in a different format. Where you need to enter text in the 'Detail' column of your ledgers, the web site again will recognise a number of formats as correct. Please refer to the table in the front of your accompanying text book for more information on this.

How can I share my results with my lecturer?

You can either print out the relevant screen to show your lecturer or you can email her/him with your test scores. In order to do this, simply go to the 'My Scores' page and click on 'Email to Lecturer' button and fill in the form provided. Your results will be attached to the email automatically. Alternatively you can click on the 'export' feature. This will then create an .xls file which you can email to your lecturer from your own mailbox.

Can I print my answers?

Yes. If you want to keep a record of your answers or to print out important information for your file, click the 'print' button at the foot of your screen.
If you print ledger based exercises it is advised to print them in landscape orientation at 600 dpi print quality.

I have to scroll to see all of the exercise. How do I see more of it?

Check whether you have maximized the Browser window. In other words, does it fill your screen? If not, click the maximize button in the top right of the window. Check whether your display is at the recommended resolution for this website. The recommended resolution is 1024 x 768 pixels. If you have a lower resolution, you may need to scroll horizontally to see the whole exercise.

Can I change the size of the web browser window?

Yes. You can do this by maximising or amending the size of the window. You also need to reload the page once you change the size of the web browser so that the exercise can adjust to the new dimensions. If you are in the middle of doing an exercise remember to click 'Save' before you reload the page.

Can I change the size of the font?

Yes, you can resize the text to a comfortable reading by clicking AAA symbols displayed on the right hand side of the website, depending on which font size is most suitable for you.

Technical questions

What are the technical requirements for using this website?

In order to access the website, you need a standard web browser such as Internet Explorer 6.0, Mozilla Firefox 3.0, Safari 3.0 with an internet connection, HTML and JavaScript support as well as Flash Player 9 plug-in (or above). The website performs a software check to find out whether your web browsers support JavaScript and Flash player.

Your operating system should be one of the following: Win 2000 SP3; Win XP SP2; Win Vista; MAC OS X 10.X.

You will also need MS Office and Adobe Reader installed on your computer to be able to open Word documents and PDFs files attached to the exercises.

The LPC Accounts is best viewed with a screen resolution of 1024x768, although it will also work at higher and lower resolutions.

If you are having problems accessing the website, here are some general questions to ask yourself:

Are you connected to the internet when you try to use the site?
Try going to another website. If you can't, your internet service may be experiencing problems.

Are you typing your email and password correctly?

Are you using a recommended browser: Internet Explorer 6 or later, or Firefox 3?
If not, try going to the website using one of the recommended browsers.

Have you cleared your cache recently?
Your browser cache is a temporary storage area that holds web pages that you have looked at. Getting information from the cache is usually quicker than getting it from the internet. Such decisions are made in the background and you usually do not need to be involved. However, this can mean that you do not get the most recent version of a web page. If you are finding that the website is behaving strangely, you might find that the problem is fixed by clearing (or emptying) your cache.

To clear your cache under Firefox:
1. Log out of LPC Accounts Online and close all other open browser windows.
2. On the Tools menu select Options.
3. Click the Privacy icon and then the Clear Now button.
4. Click the Clear Private Data Now button.
5. Click OK.
To clear your cache under Internet Explorer 6:
1. Log out of LPC Accounts Online and close all other open browser windows.
2. On the Tools menu select Internet Options.
3. Under the Temporary Internet Files heading, click the Delete Files button.
4. Click OK on the Warning box.
5. Click OK again.
To clear your cache under Internet Explorer 7:
1. Log out of LPC Accounts Online and close all other open browser windows.
2. On the Tools menu select Delete Browsing History.
3. Click the Delete Files button.

Are you using a firewall?

If you do use a firewall, add http://www.oxfordinteract.com/lpcaccounts to your trusted sites, also known as your whitelist. If that does not work, deactivate the firewall and then try accessing oxfordinteract.com/lpcaccounts again. If deactivating the firewall does work, remember to activate it again when you have finished using the website.

Are you behind a proxy server?

If you are, it may be blocking your access to http://www.oxfordinteract.com/lpcaccounts. Contact your system administrator and ask them to allow you access to the website.

What accessibility standards does the site meet?

The following requirements have been implemented within the website to ensure compliance with Priority Levels 1 and 2 of the W3C accessibility guidelines:
Fonts can be resized on the screen
Assets have been tagged for assistive technology
Colour does not convey any critical meaning
Content and structure are separated from presentation
Foreground has been differentiated from background for both audio and visual presentation
A logical reading order has been set
Content does not use any flashing text or graphics, or looped animations
Text has been formatted correctly (avoiding full justification)
Buttons are of sufficient size

Do I need JavaScript?

Yes. If you need to enable JavaScript, please bear in mind that the way to do this will be different for each browser. For Internet Explorer 6 please follow the instructions below: You can tell IE6 to enable pop-ups and JavaScript only for trusted websites. You first need to specify that www.oxfordinteract.com/lpcaccounts is a trusted site, and then enable pop-ups and JavaScript.

1. On the Tools menu select Internet Options.
2. Click the Security tab on the Internet Options dialog box.
3. Click the Trusted sites icon.
4. Click the Sites button.
5. Under Add this web site to the zone: type www.oxfordinteract.com/lpcaccounts (you might want to copy and paste the URL to prevent typos).
6. Click the Add button.
7. Make sure that the check box next to Require server verification (https:) for all sites in this zone is not checked.
8. Click OK.

Now enable JavaScript:
9. Click the Custom Level button.
10. Scroll down to the options under Use Pop-up Blocker.
(It is quite a long way down).
11. Click the Enable radio button.
12. Then scroll down to the options under Scripting.
13. Under Active scripting click the Enable radio button.

Do I need Flash Player?

Yes. You need Flash Player 9 or above as a plug-in in a web browser in order to take the exercises and watch audio and video content. If you do not have Flash Player installed, please download it from Abobe website.

Can my additional Flash related plug-ins affect the way the exercises work?

Yes. That is why we recommend that you switch your additional Flash-related plug-ins off in your web browser if you experience any problems with using the website.

What are cookies and why do I need them?

Cookies are small files that we create to store information on your computer.
1. We do not use cookies to track what other sites you have visited.
2. We do not look at or track any personal or confidential information about you.
3. We do make use of cookies to enable authorization control for online subscriptions.
4. We delete all our cookies when you click 'Log Out' or quit your browser.
Please note: you must have cookies enabled to access LPC Accounts Online.

How do I enable cookies?

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier)

Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0
Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".

Microsoft Internet Explorer 6.0+
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".

Is there a search function?
No, but you can find your way around the site by using the navigation panel on the left of your screen to browse through the various topics. You can also use the site map.

Watching the video files

Some exercises contain video files. They are downloaded progressively. If your internet connection is slow or overloaded we recommend that you wait until the file is fully downloaded before you play it.

Do I need a plug in to watch the video files?

Yes. You need to have Adobe Flash Player 9 or above in order to watch the video files. If you do not already have this, go to www.adobe.com and look for the button that says 'Get Adobe Flash Player'. Click on the button to download the programme and follow the instructions to install it.

Why can't I hear any sound on the video clips?

First check that the volume isn't muted in your operating system. If you have separate audio speakers, check that they are switched on.

Listening to the audio files

Do I need a plug in to watch the animated demonstrations?

Yes. You need to have Adobe Flash Player 9 or above in order to watch the animated demonstrations. If you do not already have this, go to www.adobe.com and look for the button that says 'Get Adobe Flash Player'. Click on the button to download the programme and follow the instructions to install it.

Why can't I hear any sound on the audio files?

First check that the volume isn't muted in your operating system. If you have separate audio speakers, check that they are switched on.