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- Q, I am having trouble registering online. Is there another way I can subscribe?
If, for some reason, you are having difficulties with the online registration process, there is a link which allows you to print off a form via Adobe Acrobat Reader. Once this has been completed you will then need to send or fax the form to our Customer Services Department. Right click the following link to download the form:
ORTO Subscription Form
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- Q, Why can't l log in?
>This could be for a number of reasons:
You have typed in the username or password incorrectly. The username
and passwords for
OUP websites are case-sensitive. As a result,
you must type in your username and password as it is shown,
in the email you will have received, confirming your subscription.
Your account may have expired.
ORTO accounts are for one year.
When you log into ORTO there is a counter near the pupil access
route, that will inform you of how many days access remain on
your account.
If you have ruled out the two causes above, then you may contact us for further support. We can be reached on 01865 353374 or by sending an e-mail to:
edtechsupport@oup.com
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- Q, When l click on Biff to gain access to her bedroom, the screen remains blank.
This is likely to be as a result of not having Macromedia Flash
Player installed on to your computer. The player is available
for free from by clicking the following:
Download Flash Player
From here you will be able to download the player and hopefully
gain access to the site.
If your school is part of a network,
you may find this difficult. Log into your network as an administrator
and then download the player.
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- Q, After clicking on the activities in Biff's
bedroom the screen turns yellow and nothing happens.
This problem is often asked and is as a result of not having
the Macromedia Shockwave Player installed on to your computer
system. The player is available for free by clicking the following:
Download Shockwave Player
From here you will be able to download the player and gain access
to the site.
If your school is part of a network, you may find
this difficult. Log into your network as an administrator and
then download the player.
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- Q, Why is it taking so long to download the
books/activities?
This will usually be as a result of problems with your Internet
connection. ORTO was designed to be used with an internet connection
of no less than an ISDN line. It is not suitable for internet
connections running across a phone line.
You can improve your download times, by downloading the books/activities
you will require for your lesson onto each of the computers, prior
to the lesson beginning. This will ensure that the book/activity
has been downloaded onto your computers caching server (an area
of memory on your computer used to increase the speed with which
you use the Internet).
If you are experiencing problems with download times, then please
contact the us on 01865 353374, or by sending an e-mail to:
edtechsupport@oup.com
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- Q, The stories and activities
are displaying strange characters, how can I resolve this?
The short answer is: relax the security settings on the system
fonts folder.
Basically, if the problem occurs in Windows XP or 2000, it is probably
because the story is not able to save the font to a temporary
location on the hard drive. If the user's access to the hard drive
is increased, it will work.
However an oversight between Macromedia and Microsoft means that
the temporary folder Director uses, is actually locked down under
some levels of security both on XP and to a lesser extent 2000.
In these cases the Director movie picks a system font (seemingly
at random) that it feels may be most appropriate. Suffice to say,
the problem can be removed by relaxing the level of security imposed
on the local machine.
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- Q, Why in reception year does ORTO skip the page where I can select a term?
This is because reception activities do not progress throughout the year, like Year 1 and Year 2 do. All reception activities were built to be on a similar level.
