If, for some reason, you are having difficulties with the online registration process, there is a link which allows you to print off a form via Adobe Acrobat Reader. Once this has been completed you will then need to send or fax the form to our Customer Services Department. Right click the following link to download the form:
>This could be for a number of reasons:
You have typed in the username or password incorrectly. The username
and passwords for OUP websites are case-sensitive. As a result,
you must type in your username and password as it is shown,
in the email you will have received, confirming your subscription.
Your account may have expired. ORTO accounts are for one year.
When you log into ORTO there is a counter near the pupil access
route, that will inform you of how many days access remain on
If you have ruled out the two causes above, then you may contact us for further support. We can be reached on 01865 353374 or by sending an e-mail to:
This will usually be as a result of problems with your Internet
connection. ORTO was designed to be used with an internet connection
of no less than an ISDN line. It is not suitable for internet
connections running across a phone line.
You can improve your download times, by downloading the books/activities
you will require for your lesson onto each of the computers, prior
to the lesson beginning. This will ensure that the book/activity
has been downloaded onto your computers caching server (an area
of memory on your computer used to increase the speed with which
you use the Internet).
If you are experiencing problems with download times, then please
contact the us on 01865 353374, or by sending an e-mail to:
The short answer is: relax the security settings on the system
Basically, if the problem occurs in Windows XP or 2000, it is probably
because the story is not able to save the font to a temporary
location on the hard drive. If the user's access to the hard drive
is increased, it will work.
However an oversight between Macromedia and Microsoft means that
the temporary folder Director uses, is actually locked down under
some levels of security both on XP and to a lesser extent 2000.
In these cases the Director movie picks a system font (seemingly
at random) that it feels may be most appropriate. Suffice to say,
the problem can be removed by relaxing the level of security imposed
on the local machine.