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OxBox CD-ROMs provide you with the three things you asked for, in one place:

You can create your own course and personalise learning with customizable:

• RMCC3 Installation instuctions

Please click on this link to download our RMCC3 installation guide RMCC3 Installation Intructions.
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• RMCC4 Installation instuctions

Please click on this link to download our RMCC4 installation guide RMCC4 Installation Intructions.
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• Standalone Installation instuctions

Please click on this link to download our Standalone installation guide Standalone Installation Intructions.
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• Windows Server Installation instuctions

Please click on this link to download our Network Server installation guide Windows Server Installation Intructions.

Q Unable to open .exes because of RM CC4 Restrictions


• A Please click on this link to download our guide ammend the restrictions of the CC4 network OxBox CC4 restrictions fix.
Q I get the error message 'Cannot locate database' when leaunching the OxBox software.


• A Please click on this link to download our guide to fixing the Cannot locate database error Cannot locate database fix.
Q Whilst installing the OxBox software, I am getting the error message 'An Exception Occurred: Please verify that all resources are valid'.


• A Please click on this link to download our guide to fixing the An Exception Occurred: Please verify that all resources are valid error
  An Exception Occurred Fix.
Q When trying to open the lesson player i get the error 'Unable to complete action, Arithmetic operation resulted in an overflow, if this issue persists please contact your support provider'.


• A This error occurs because you are using a 64bit operating system instead of 32bit. A few minor changes are needed to get it working on a 64bit operating system. Inside the document (See "64bit instructions" below) there is additional link which allows you to download the fix for 64 bit machines. Please follow the instructions on how to apply the fix to your OxBox installation.
  64bit instructions.
Q Is there an .MSI on the CD-ROM so I can distribute via GPO or any other third party software.


• A Please click on this link to download our guide to installing the network client Network client.
Q I'm unable to login to OxBox


• A Please make sure you are entering the correct login details, you will be able to find this on page 7/8 of the instruction booklet that came with the CD-ROM. If you sure you are entering in the correct details then the issue might relate to a missing file, please download our guide to fixing this issue Unable to login fix.
Q Errors when trying to upload the Scorm pack


• A Errors generally occur due to the size of the pack and the fact the VLE has a file size limit on them. You can request the split packages free of charge from the web form below SCORM Pack Request
Q Errors 'Unable to complete action. Could not find file ... \testtype.dat.fuselock'


• A Please click on this link to download our guide to fix the error 'unable to complete action' Unable to complete fix
Q Errors Locked by user ...


• A Please click on this link to download our guide to fix the error 'locked by user'Unable to complete fix
Q I'm unable to uninstall an upgrade from the rest of OxBox.


• A OxBox has a simple uninstall procedure that only allows you to uninstall the entire product. However, you do not have to uninstall the database ' you are given the choice to retain all the database contents, including any additional data created by users.
Q I've got an updated CD-ROM ' how do I install this to the original installation on a server?


• A To install an updated CD-ROM to your series, please run the installation on your server. When updating a CD-ROM you only need to update the database, not the application. The update reflects this as the installation will go straight to the database install and will already have the path for installation selected. When prompted on the updated CDROM please click on Install and the updated CD-ROM will be completely installed to the system ' no client update is required.
Q Does OxBox work on an Apple Macintosh computer?


• A OxBox has been created for use on Windows only. But if you have an Intel Mac and have installed Windows XP sp2 or higher then you will be able to run OxBox using these settings.
Q Microsoft .NET Framework 2.0 installation appears instead of OxBox.


• A If you are running a computer or network without Microsoft .NET Framework or Microsoft .NET Framework 1, then the first part of the installation will detect these setting and ask you to install Microsoft .NET Framework 2. Please follow the onscreen instructions for the installation. OxBox uses the Microsoft .NET Framework 2 libraries so this installation is necessary for successful installation of OxBox.
Q What if my Microsoft .NET Framework is only a beta version?.


• A If you have a beta version of Microsoft .NET Framework and try to run the CD-ROM you will be asked to follow the installation process to install the correct version. Please be aware that you need to fully remove the beta from your system before installing the updated version. You will need to go to Add or Remove Programs in the Control Panel to do this.
Q I can't access the content on the server from the OxBox product.


• A If this occurs then check your permissions on the server in the file location that the database is held. It is important that the folder and all sub-folders are set to read/write full access permission.
Q When I open a resource the following error message appears 'Unable to complete action. No application is associated with the specified file for this operation.'


• A If this error message appears, please look at the file type inside OxBox, this means that you do not have the correct plug-in or player available to display the resource. Here is a list of the common players and plug-ins required to view most OxBox resources: Windows Media Player v9 or above Flash Player 8 or above Adobe Acrobat 6 or above Microsoft Office 97 or above
Q Do I need to restart the server once I've installed the OxBox content to it?


• A No. Once you have installed OxBox to the server it DOES NOT need to be restarted.
Q I have distributed the CD-ROM across my school network but when opening the product I get the following error: To run this application, you first must install one of the following versions of the .Net Framework v2.0 50727. Contact your application publisher for instructions about obtaining the appropriate version of the .Net Framework.'


• A If this occurs then you need to install Microsoft .NET Framework Version 2 from the Microsoft website to the client machine.
Q I've tried to run an .exe activity from within OxBox and I've got the error message 'Error. Access is denied.'


• A If this occurs then the permissions set on the network have blocked the .exe from running. All .exe running inside OxBox are Flash self-extracting animations or simple whiteboard activities. Please ensure that suitable permissions are set in the 'OxBox Database' folder or custom folder (if you have created one) on the server. This folder will either require full permissions or you will need to set permission for it from the third party software which sets security in your environment. Please allow suitable permissions to these folders and sub-folders to allow the application to work.
Q During Installation I am Getting the following ERROR: Request for the permission of type System.Security.Permissions.SecurityPermisson, mscorlib, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c56194e089 failed.


• A This error normally appear when you are tring to install the application from a remote location i.e. a shared network drive, .Net applications cannot run from a network drive (.net has quite severe restrictions on where applications can be run from). This is not so much a bug as a limitation of the technology. To remedy this issue the user needs to install the tools locally with the database on the network that they are accessing.
Q I am running the program from CD. Some of the characters in the activities/assessment questions appear as '?'.


• A There are some known issues with running from CD which appear occasionally, including special characters such as plus signs and brackets occasionally appearing as question marks. We are working on resolving this issue. However, if you install the CD this problem will not occur.
Q I am running the program from CD. Audio and/or images seem to be missing in the interactive activity./The activity layout looks strange./Sound buttons in the activity don't work.


• A There are some known issues with running from CD which appear occasionally, including those listed above. We are working on resolving these issues. Sometimes closing and reopening the activity will solve the problem while running from CD. However, if you install the CD these problems will not occur.
Q I am getting an error that says "This application requires a minimum screen resolution of 1024x768"


• A Firstly ensure that your screen resolution is set to 1024x768 or greater. If the problem persists, and you are a Windows 7 user, please try the following fix here

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