Students
>
Result
>
Business Result Upper-intermediate
>
Business communication skills
>
05 Customer service
Monthly phrasal verb
Working with words
Business communication skills
Reference material
Choose . . .
01 First impressions
02 Motivation
03 On schedule
04 New ideas
05 Customer service
06 Ethical business
07 Making decisions
08 Outsourcing
09 Employees
10 New business
11 Communications
12 Change
13 Facts and figures
14 Culture
15 Performance
16 Career breaks
Business communication skills
5 Customer service
© Content and graphics copyright Oxford University Press, 2009. All Rights Reserved.
