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Oxford Handbook of Commercial Correspondence
Here you'll find materials to use with the Oxford Handbook of Commercial Correspondence.
The OHCC glossary
Download a Word version of the OHCC glossary - you can make your own word lists and vocabulary tests. There is also space to add translations or useful examples.
Correspondence templates
Here are some of the documents in OHCC in Word format. You can use these to make lesson materials, or as a useful resource for your students to use for their own correspondence.
Page 19 – Fax accompanying an order
Page 43 – Reply to an advertisement
Page 44 – Enquiry from a buying agent
Page 45 – Enquiry from a retailer to a foreign manufacturer
Page 55 – Catalogues and samples
Page 64 – Placing an order: covering letter
Page 91 – Request for an extension
Page 105 – Complaint about damage
Page 110 – Reply to complaint about non-delivery
Page 123 – Request for general credit facilities
Page 124 – Refusal of credit facilities
Page 144 – Request for an overdraft or loan
Page 160 – From the confirming bank to the exporters
Page 180 – Offer from a buying agent
Page 208 – Advice of shipment to importer
Page 213 – Container company's reply
Page 224 – Request for comprehensive insurance
Page 238 – Reply to claim under open cover policy
Page 245 – Request for hospitality
Page 248 – Illness or accident / Retiring / Message of condolence / Seasonal greetings